Cancellation / Return Policy

TERMS AND CONDITIONS :

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RETURN POLICY:

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If you are notnsatisfied with our products and services, you could easily return it to usnwithin 30-days of delivery of the product nfor 100% refund or  exchange onnthe total invoice value.

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TERMS FOR RETURN :

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·       nWe provide 30 days returnnpolicy.

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·       nProduct must be in perfectncondition and with original certificate.

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·       nWithout certificatenproduct will not be accepted for exchange or refund.

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  • Customized Jewellery is not eligible for a Return.n Products with custom engrave/carving will not be accepted.
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·       nIf any mark of wear orndamage or change in originality of the product is found, it will not benaccepted by us.

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·       nIf customer purchasednproduct during discount or with coupon/promo code, Customer will only benrefunded with the discounted price as per the invoice.

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·       nIts only 30 days returnnpolicy, after 30 days refund request will not be accepted. Only Productnexchange request will be considered.

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·       nFor all money backntransactions, Value added tax at the applicable rate shall be collected fromnthe money back value. The prevailing rate is 1%.

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·       nCaratPlus reserves thenrights to modify the refund/exchange amount of product based on the qualitynchecking.

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·       nCustomer will have to payndifference of new product and old product before dispatch.

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Caratplus.co.in reserves the rights to modify thenrefund/exchange amount of product based on the quality checking.

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EXCHANGE POLICY

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Ifnthe customer wishes to exchange any Jewellery that is purchased from www.caratplus.co.innthey can do so, by returning the same to www.caratplus.co.in

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If exchanged within 30 days of purchase:

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100%nexchange of invoice value can be availed by the customer, if the product isnexchanged within 30 days of purchase.

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If exchanged after 30 days of purchase:

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Productn Type

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Exchangen Value

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Gold Jewellery

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90% of Current product value

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Diamond Jewellery

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90% of Current product value

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Era or Uncut Jewellery

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  n 90% of Current product value

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Precious stone Jewellery (Ruby,n Emerald, Sapphire)

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90% of Current product value &n 75% invoice value of precious stone

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Solitaire Diamond only

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90% of Current market value ofn Solitaire Diamond

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Solitaire diamond studdedn jewellery

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90% of Current product value

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Platinum Jewellery

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90% of Current product value

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Gold Coins

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99% of Current product value

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Making Charge, Other stones andn taxes

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No exchange value

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All products willnundergo quality checks before the exchange is initiated. Carat Plus reserves thenright to calculate the buyback amount of the product depending on the finalnevaluation by our quality check team.

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RESIZING & REPAIRSnPOLICY :

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Innthe event you want to resize your ring, the company will resize the ring freenof cost except in certain cases where resizing is not possible

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Ifnthe resized ring costs more than the existing ring, the incremental cost shallnbe borne by the customer

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Ifnthe resized ring costs less than the existing ring,the differential amountnshall be refunded to the customer.

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Inncase of a refund, the payment of the balance refund amount shall be made withinnnext 7 working days of dispatch of the resized product.

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Ifnfor some reasons, your product needs to be repaired, the company shallnrepair/replace the product for charges to be determined on a case to casenbasis.

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Shippingncharges under Repairs & Resizing policy shall be borne by the customer.

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Thisnfeature is not available for International Orders (Orders that will be shippednabroad from India)

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INSURANCE:

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Only transit insurance shall be providednby Carat Plus and it shall be valid only until the time of delivery.